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What is your daily cut-off time for same-day results?This depends on the test. For most haematology and biochemistry we can provide same-day results as long as we get the sample by 4.30 pm. For qPCR tests, we need to have the sample by 12.30 pm. For equine tracheal washes, we need the samples in the lab by 2.30 pm. For other tests, please contact us.
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How can I deliver samples to your laboratory?You can drop off samples at the Reception Desk at the Donnington Grove practice in Newbury. You can also send samples by post to us. Please contact us if you would like us to send you printed submission forms and pre-paid postage bags. Forms and postage labels can also be downloaded from our website.
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I require a test urgently. Can you fast-track it?We can prioritise urgent samples if required. For some tests that we do not usually run every day, we may be able to do a special run for your sample. Please contact us to discuss.
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How will you send me my results?Most of our test results are sent out by email in a pdf document. For urgent results, we can phone you.
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I am a vet who needs some advice on the results?The laboratory staff are available to advise further on test results. For equine clinical advice, we can refer any lab test results to a vet in our Equine Hospital.
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When will I get my test results?We start sending out the first microbiology results for the day from around 9am. The first haematology and biochemistry results are sent out from about 11am. For our routine haematology, biochemistry and endocrinology, we will deliver all results by 6 pm. Culture results take a minimum of 24 hours for an interim results and, typically, 48 hours, to deliver final results. These cannot be fast-tracked but in some cases, we may be able to offer an alternative assay if you need a rapid result e.g. qPCR instead of microbiological culture. Some tests e.g. serology tests, are batched and not usually run every day. However, we are flexible so contact us if you have an urgent sample.
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Where can I find a list of the test you offer?We list all our tests on our website. We can also send you a pdf version.
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What do I do if you do not offer the test I require?We can usually ensure your test is done, referring it to a more specialised external laboratory if necessary. There is a small fee for the processing of such tests.
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How will I be charged for tests carried out?We will invoice all referring practices on a monthly basis. We can invoice animal owners directly if required.
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How long does it take to do a CEM test?Contagious Equine Metritis (CEM) is caused by the bacteria Taylorella equigenitalis, though the term "CEM Test" usually refers to a test for the presence of 3 bacteria species: Taylorella equigenitalis, Klebsiella pneumoniae and Pseudomonas aueriginosa. The culture test requires 7 days before we can release the result on an official CEM Certificate. If an earlier result is required, qpCR is an alternative assay. We are BEVA approved to do CEM tests by both qPCR and culture.
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If I am an owner do I require a vet to submit my samples for me?For most tests we require the name of a vet when any samples are submitted. The exceptions are equine worm egg counts where the owner can submit directly and no vet is required.
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Are you open on weekends and public holidays?We are open on most public holidays. The only exceptions are Christmas Day and Boxing Day. We are open every Saturday.
Frequently Asked Questions
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